Returns & Exchanges
We want you to be happy with what you ordered. If you are not, you may return eligible items within 30 days of delivery for a full refund.
Before you send anything back
Email us first at contact@avenro.co with your order number. We will review your request and send you the correct return address.
Please do not ship anything back before you hear from us. Returns sent to the wrong address can be delayed or lost, and we cannot process a refund for a parcel we never receive.
We aim to reply to every message within 1–2 business days.
What you can return
To be eligible for a refund:
- Your return request is made within 30 days of receiving your order.
- The item is unused and in the condition you received it.
- The item is returned in its original packaging where reasonably possible.
- Any included accessories come back with it.
We may decline returns that fall outside these conditions, arrive damaged because of inadequate packaging, or show wear beyond what is needed to inspect the item.
Wrong, damaged or defective items
If we sent you the wrong item, or it arrived damaged or defective, that is on us. Email contact@avenro.co with your order number and a photo, and we will cover the return cost and make it right.
Return shipping costs
- Return shipping is paid by the customer, except where we sent the wrong or a defective item.
- Original shipping charges are not refunded.
- We strongly recommend a tracked service — we cannot take responsibility for returns lost in transit.
Orders still in transit
Orders that have shipped and are still on their way cannot be refunded until they arrive. If your parcel seems delayed or tracking has stopped updating, contact us — we will chase it for you rather than leave you waiting.
How to return your order
Step 1 — Email us
Send a message to contact@avenro.co including:
- Your order number;
- The email address you ordered with;
- The reason for your return (optional, but it helps us improve).
Step 2 — Ship it back
Once your return is approved, package the items securely, include anything we asked for, and send the parcel with a tracked service to the address we provide.
Step 3 — Get your refund
Once your return arrives and has been inspected, we process your refund within 5 business days to your original payment method.
Depending on your bank or card issuer it can take several additional business days to appear. Credit card refunds in particular often show up only on your next statement.
Cancellations
Orders are sent for processing quickly so they reach you sooner, which means we usually cannot change or cancel an order once it is placed. Please check your address and item details carefully at checkout. If you spot a mistake, email us immediately and we will do what we can.
Need help?
Our customer support team is happy to assist with any question about a return or refund.
Email: contact@avenro.co
We reply within 1–2 business days.
