TERMS AND CONDITIONS

Last Updated: July 2026

These Terms and Conditions govern the use of the Avenro website and all purchases made through Avenro.co. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

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TABLE OF CONTENTS

1. Definitions
2. Identity of the Business
3. Applicability
4. The Offer
5. The Agreement
6. Right of Withdrawal
7. Refunds and Return Costs
8. Exclusions from the Right of Withdrawal
9. Prices and Taxes
10. Product Conformity and Warranty
11. Delivery and Performance
12. Subscription and Long-Term Agreements
13. Payment
14. Complaints Procedure
15. Governing Law and Disputes
16. Privacy
17. Intellectual Property
18. Fraud Prevention
19. Limitation of Liability
20. Force Majeure
21. Final Provisions

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ARTICLE 1 – DEFINITIONS

For the purposes of these Terms and Conditions, the following definitions apply:

Avenro means the trading name of The Becoming, operating the online store located at Avenro.co.

Business means The Becoming, the legal entity responsible for operating Avenro.

Consumer means any natural person acting for purposes outside their trade, business or profession.

Customer means any person placing an order through Avenro.co.

Agreement means any contract concluded between Avenro and the customer.

Distance Contract means a contract concluded exclusively through electronic communication without the simultaneous physical presence of both parties.

Cooling-off Period means the legal period during which eligible consumers may exercise their right of withdrawal.

Right of Withdrawal means the consumer's legal right to cancel an eligible purchase within the applicable withdrawal period.

Products means all physical goods offered through Avenro.co.

Digital Content means any data supplied in digital format.

Website means Avenro.co.

Force Majeure means any circumstance beyond the reasonable control of Avenro preventing or delaying the fulfilment of its obligations, including but not limited to natural disasters, government actions, customs delays, transportation disruptions, strikes, pandemics, supplier shortages or technical failures.

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ARTICLE 2 – IDENTITY OF THE BUSINESS

Legal Business Name
The Becoming

Trading Name
Avenro

Website
Avenro.co

Email
contact@avenro.co

Business Registration Number
95329501

Tax Identification Number
NL867088904B01 (where applicable)

Registered Office
The Netherlands

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ARTICLE 3 – APPLICABILITY

1. These Terms and Conditions apply to every offer, quotation, order and agreement concluded through Avenro.co.
2. By placing an order, the customer confirms that they have read and accepted these Terms and Conditions.
3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain fully effective.
4. Avenro reserves the right to amend these Terms and Conditions at any time. Changes shall not affect agreements already concluded unless required by law.
5. Any conditions proposed by the customer shall only apply if expressly accepted in writing by Avenro.
6. These Terms shall always be interpreted in accordance with applicable consumer protection legislation.

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ARTICLE 4 – THE OFFER

1. All offers displayed on Avenro.co are non-binding and subject to availability.
2. Avenro reserves the right to modify product information, prices, promotions and availability without prior notice.
3. Product descriptions, specifications and images are presented as accurately as reasonably possible. Minor differences in colour, size or appearance resulting from screen settings, manufacturing tolerances or supplier updates shall not constitute a defect.
4. Obvious pricing errors, typographical mistakes or technical errors do not bind Avenro. Orders placed based on manifest errors may be cancelled before shipment.
5. Unless otherwise stated, every product page clearly indicates:

• The total purchase price, including applicable taxes where required;
• Any shipping charges before checkout;
• Accepted payment methods;
• Estimated delivery times;
• Applicable return rights;
• Product specifications where relevant.

6. Promotional offers are valid only during the stated promotional period or while stocks last.
7. Discount codes may not be combined unless explicitly stated otherwise.
8. Avenro reserves the right to refuse or cancel orders where fraud, abuse, pricing errors or unauthorized payment activity is suspected.
9. Product availability is not guaranteed until the order has been confirmed and payment has been successfully authorized.
10. Images are provided for illustrative purposes only. Actual products may vary slightly due to manufacturing improvements or supplier changes.

ARTICLE 5 – THE AGREEMENT

1. An agreement between Avenro and the customer is concluded once payment has been successfully authorized and the customer has received an order confirmation by email.

2. Avenro reserves the right to refuse, suspend or cancel any order in the event of:

• Suspected fraud;

• Unauthorized payment activity;

• Incorrect pricing due to technical or human error;

• Stock shortages;

• Incomplete or inaccurate customer information;

• Circumstances beyond Avenro's reasonable control.

3. If an order cannot be fulfilled after payment has been received, the customer will be notified as soon as reasonably possible and any payment made will be refunded using the original payment method.

4. Avenro may use trusted third-party suppliers, logistics providers and payment processors to fulfil customer orders.

5. Customers are responsible for ensuring that all shipping and contact information provided during checkout is accurate and complete.

6. Once an order has been placed, modifications or cancellations cannot be guaranteed as order processing begins immediately.

7. Order confirmation does not constitute acceptance of an order where fraud, pricing errors or payment verification issues are identified after confirmation.

8. Electronic communications, invoices and order confirmations satisfy any legal requirement for written communication.

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ARTICLE 6 – RIGHT OF WITHDRAWAL

6.1 Cooling-Off Period

Avenro offers all customers a 30-day return window from the date of delivery, without requiring a reason. Where local consumer protection law grants a longer or additional right of cancellation, that law applies.

Where local consumer protection laws provide a longer mandatory withdrawal period, those mandatory rights shall prevail.

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6.2 Exercising the Right of Withdrawal

To exercise the right of withdrawal, the customer must notify Avenro before the withdrawal period expires by contacting:

contact@avenro.co

The notification should include:

• Full name

• Order number

• Email address

• Products to be returned

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6.3 Returning Products

After notifying Avenro and receiving return instructions, the customer must send the product back within 14 days.

Returned products must:

• Be unused whenever reasonably possible;

• Be returned with all accessories;

• Include the original packaging where reasonably possible;

• Be securely packaged for transport.

The customer is responsible for providing proof of shipment.

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6.4 Refunds

After receiving and inspecting the returned goods, Avenro will issue a refund within 5 business days using the original payment method.

Avenro may delay reimbursement until:

• The returned product has been received; or

• Proof of return shipment has been provided,

whichever occurs first.

Original shipping costs will only be refunded where required by applicable law.

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6.5 Reduction in Refund

If returned products show signs of use beyond what is necessary to determine their nature, characteristics or functionality, Avenro may deduct the resulting reduction in value from the refund where permitted by law.

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6.6 Digital Products

Digital products or downloadable content that has been accessed or downloaded after purchase cannot be cancelled or refunded once performance has begun, unless required by applicable law.

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ARTICLE 7 – REFUNDS AND RETURN COSTS

1. Unless otherwise required by law, customers are responsible for the direct cost of returning products.

2. Refunds are issued only after returned products have been inspected.

3. Refunds will always be made using the original payment method.

4. Shipping fees, customs duties, import taxes and similar charges are generally non-refundable unless required by applicable law.

5. Returned items that arrive damaged due to inadequate packaging during return shipping may not qualify for a full refund.

6. If a return does not comply with these Terms, Avenro reserves the right to refuse the refund or issue only a partial refund where permitted by law.

7. Refund processing times may vary depending on the customer's payment provider or financial institution.

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ARTICLE 8 – EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply, where permitted by applicable law, to:

• Products made to the customer's specifications;

• Personalized or customized products;

• Perishable goods;

• Products that deteriorate rapidly;

• Sealed hygiene products once unsealed after delivery;

• Cosmetics or beauty products once opened;

• Underwear and swimwear where the hygiene seal has been removed;

• Digital content delivered electronically after downloading or access has begun;

• Gift cards;

• Services that have already been fully performed with the customer's prior consent;

• Products that cannot be returned due to health or hygiene reasons once opened.

Where a product falls within one of these exceptions, this will be stated on the relevant product page where reasonably applicable.

If only part of an order qualifies for withdrawal, the remaining products remain subject to these Terms.

ARTICLE 9 – PRICES AND TAXES

1. All prices displayed on Avenro.co are shown in the currency selected on the website and include applicable taxes where legally required.

2. Prices do not include customs duties, import taxes, brokerage fees or other government charges that may apply in the destination country, unless expressly stated otherwise.

3. Customers are solely responsible for paying any customs duties, import taxes or local government charges imposed by their country.

4. Avenro reserves the right to change prices at any time without prior notice. Price changes shall never affect orders that have already been confirmed.

5. Despite our best efforts, pricing errors may occasionally occur. If an obvious pricing error is identified after an order has been placed, Avenro reserves the right to cancel the order and issue a full refund.

6. Promotional prices are valid only during the stated promotional period or while stocks last.

7. Discount codes:

• cannot be exchanged for cash;

• cannot be combined unless explicitly stated;

• may be withdrawn at any time;

• remain the property of Avenro.

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ARTICLE 10 – PRODUCT CONFORMITY AND WARRANTY

1. Avenro guarantees that products supplied correspond with the description provided on the website and are free from manufacturing defects at the time of delivery.

2. Minor variations in:

• colour;

• dimensions;

• packaging;

• materials;

• branding;

that result from manufacturing updates or supplier improvements shall not constitute a defect.

3. Any warranty offered by Avenro does not limit or replace any mandatory statutory consumer rights.

4. Customers must inspect their order immediately after delivery.

5. Any manufacturing defect, missing item or incorrect shipment must be reported within 48 hours after delivery by emailing:

contact@avenro.co

6. The report must include:

• Order number;

• Description of the issue;

• Clear photographs of the product;

• Photographs of the packaging where relevant.

7. After reviewing the claim, Avenro may choose to:

• replace the product;

• provide replacement parts;

• issue a partial refund;

• issue a full refund;

• offer store credit,

depending on the circumstances.

8. Warranty claims may be rejected where:

• the damage resulted from misuse;

• the product has been modified;

• normal wear and tear has occurred;

• improper maintenance caused the issue;

• accidental damage occurred after delivery.

9. Products damaged during improper installation or incorrect use are not covered by warranty.

10. Warranty decisions made by Avenro after reviewing all available evidence shall be considered final, subject to any mandatory consumer rights.

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ARTICLE 11 – DELIVERY AND SHIPPING

1. Orders are processed as quickly as reasonably possible after payment has been received.

2. Estimated delivery times displayed on Avenro.co are estimates only and do not constitute guaranteed delivery dates.

3. Delivery delays may occur due to:

• customs inspections;

• carrier delays;

• weather conditions;

• supplier shortages;

• public holidays;

• force majeure events.

Such delays do not entitle the customer to compensation.

4. Risk of loss transfers to the customer once the order has been delivered to the delivery address provided during checkout.

5. If a shipment is returned because:

• the customer entered an incorrect address;

• delivery was refused;

• the parcel was not collected;

• customs duties remained unpaid,

Avenro may charge the customer for any additional shipping costs before reshipping the order.

6. Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.

7. If an order cannot be delivered permanently, Avenro may cancel the order and refund the purchase price, less any non-refundable shipping or carrier costs where permitted by law.

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DAMAGE, MISSING ITEMS AND DEFECTIVE PRODUCTS

Customers must notify Avenro within 48 hours after delivery if:

• a product arrives damaged;

• a product is defective;

• an item is missing;

• the wrong product was received.

Claims submitted after this period may be declined unless required by applicable law.

To process a claim, customers must provide:

• photographs of the product;

• photographs of the shipping box;

• photographs of the shipping label;

• a description of the issue.

If approved, Avenro will determine, at its sole discretion, whether to:

• replace the product;

• resend the missing item;

• issue a partial refund;

• issue a full refund.

Customers are not required to return damaged products unless specifically requested by Avenro.

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ARTICLE 12 – SUBSCRIPTIONS AND LONG-TERM AGREEMENTS

1. Unless expressly stated otherwise, products sold through Avenro.co are one-time purchases and do not create recurring payment obligations.

2. If Avenro offers subscriptions or recurring deliveries in the future, customers will be informed of:

• billing frequency;

• cancellation rights;

• renewal conditions;

• subscription pricing.

before entering into the agreement.

3. Customers may cancel recurring subscriptions at any time before the next billing date unless a different cancellation period has been agreed.

4. Avenro reserves the right to discontinue subscription services at any time by providing reasonable notice to affected customers.

5. Any prepaid subscription fees relating to services not yet provided shall be refunded on a pro-rata basis where required by applicable law.

ARTICLE 13 – PAYMENT

1. Payment must be completed in full before an order is processed or shipped.

2. Avenro accepts the payment methods displayed during checkout. Depending on the customer's location, these may include:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

• Shop Pay
  

• Other payment methods offered through Shopify Payments

3. All payments are securely processed through certified third-party payment providers. Avenro does not store complete credit card or payment information.

4. If payment authorization fails or is declined, no agreement shall be formed and the order will not be processed.

5. Avenro reserves the right to perform additional payment verification where fraud prevention measures require it.

6. Customers must immediately notify Avenro if they believe unauthorized payment activity has occurred.

7. Any refund will be issued using the original payment method unless otherwise required by law.

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ARTICLE 14 – COMPLAINTS PROCEDURE

1. Customer satisfaction is important to Avenro. If you have a complaint regarding a product or our services, please contact us as soon as possible.

Email: contact@avenro.co

2. Complaints should include:

• Order number;

• Full name;

• Description of the issue;

• Supporting photographs where applicable.

3. Avenro aims to acknowledge complaints within 2 business days.

4. A substantive response will normally be provided within 14 calendar days. If additional investigation is required, the customer will be informed accordingly.

5. If a complaint cannot be resolved through mutual consultation, both parties remain entitled to pursue any legal remedies available under applicable law.

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ARTICLE 15 – GOVERNING LAW AND DISPUTES

1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Canada.

2. Nothing contained in these Terms shall limit any mandatory consumer protection rights available under the laws of the customer's country of residence.

3. Any dispute arising from these Terms or from purchases made through Avenro.co shall, where legally permitted, be submitted to the competent courts of Canada. Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes amicably.

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ARTICLE 16 – PRIVACY

1. Avenro respects your privacy and processes personal data in accordance with applicable privacy legislation.

2. Personal information is collected solely for purposes including:

• Order processing;

• Payment processing;

• Customer support;

• Fraud prevention;

• Legal compliance;

• Marketing communications (where consent has been provided).

3. Personal data is never sold to third parties.

4. Additional information regarding data collection, storage and customer rights can be found in the Privacy Policy available on Avenro.co.

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ARTICLE 17 – INTELLECTUAL PROPERTY

1. All content displayed on Avenro.co, including but not limited to:

• logos;

• product descriptions;

• photographs;

• videos;

• graphics;

• website design;

• trademarks;

• text;

remains the intellectual property of Avenro or its licensors.

2. No content may be copied, reproduced, distributed or used commercially without prior written permission from Avenro.

3. Unauthorized use of Avenro's intellectual property may result in legal action.

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ARTICLE 18 – FRAUD PREVENTION

1. Avenro reserves the right to refuse, suspend or cancel any order where fraudulent activity is suspected.

2. Additional identity verification may be requested before an order is approved.

3. Orders identified as high-risk by payment providers or fraud detection systems may be cancelled without liability.

4. Customers agree to contact Avenro before initiating a payment dispute or chargeback so that a reasonable solution may be explored.

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ARTICLE 19 – LIMITATION OF LIABILITY

1. To the maximum extent permitted by applicable law, Avenro shall not be liable for:

• indirect damages;

• consequential damages;

• loss of profits;

• loss of income;

• business interruption;

• loss of data;

• incidental damages.

2. Avenro's maximum liability shall never exceed the amount paid by the customer for the relevant order, unless mandatory law provides otherwise.

3. Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

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ARTICLE 20 – FORCE MAJEURE

1. Avenro shall not be liable for delays or failure to perform its obligations where such delays result from circumstances beyond its reasonable control.

These circumstances include, but are not limited to:

• natural disasters;

• pandemics;

• wars;

• civil unrest;

• strikes;

• government restrictions;

• customs delays;

• transportation disruptions;

• supplier shortages;

• internet outages;

• technical failures.

2. During a force majeure event, Avenro's obligations shall be suspended for the duration of the event.

3. If a force majeure event continues for an unreasonable period, Avenro may cancel the affected order and refund any payments received for undelivered products.

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ARTICLE 21 – FINAL PROVISIONS

1. If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.

2. Failure by Avenro to enforce any provision shall not constitute a waiver of its rights.

3. These Terms and Conditions constitute the entire agreement between Avenro and the customer regarding purchases made through Avenro.co.

4. The most recent version of these Terms and Conditions is always available on Avenro.co and supersedes all previous versions.

5. By placing an order through Avenro.co, the customer confirms that they have read, understood and agreed to these Terms and Conditions.