Refund Policy
Last updated: August 2026
We want you to be happy with what you ordered. If you are not, you may return eligible items within 30 days of delivery for a full refund.
This page matches our checkout Refund Policy and our Return Policy. If you ever see a difference between them, the 30-day terms below are the ones that apply.
Before you return anything
Email us first at contact@avenro.co with your order number. We will review your request and send you the correct return address.
Please do not ship anything back before you hear from us — returns sent to the wrong address can be delayed or lost, and we cannot process a refund for a parcel we never receive.
We aim to reply to every message within 1–2 business days.
Return conditions
- Your return request is made within 30 days of receiving your order.
- The item is unused and in the condition you received it.
- The item is returned in its original packaging where reasonably possible, with any included accessories.
We may decline returns that fall outside these conditions, arrive damaged because of inadequate packaging, or show wear beyond what is needed to inspect the item.
Return shipping
Return shipping is paid by the customer, and original shipping charges are not refunded. We recommend a tracked service — we cannot take responsibility for returns lost in transit.
If we sent you the wrong item, or the item arrived damaged or defective, we cover the return cost. Email us with your order number and a photo and we will make it right.
Refunds
Once your return arrives and has been inspected, we process your refund within 5 business days to your original payment method.
Depending on your bank or card issuer it can take several additional business days to appear — credit card refunds in particular often show up only on your next statement.
Orders still in transit
Orders that have shipped and are still on their way cannot be refunded until they arrive. If your parcel seems delayed or the tracking has stopped updating, contact us — we will chase it for you.
Cancellations
Orders are sent for processing quickly so they reach you sooner, which means we usually cannot change or cancel an order once it is placed. Please check your address and item details carefully at checkout. If you spot a mistake, email us immediately and we will do what we can.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with your order number, a description of the issue and clear photos of the product and packaging. We will arrange a replacement, refund or reshipment, and we cover the return cost.
Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection law. Where the law gives you more than this policy does, the law applies.
Questions
Email: contact@avenro.co
We reply within 1–2 business days.
