Frequently Asked Questions (FAQ)
What is the delivery time for my order?
When you place an order with Avenro, your delivery time may differ from what you're used to. To keep our prices competitive, we work directly with trusted international suppliers. This allows us to reduce storage and logistics costs and pass those savings on to our customers.
The estimated delivery time for most orders is 7–12 days. Delivery times are estimates and may vary depending on your location, customs processing and carrier operations.
What should I do if I haven't received my order?
The vast majority of orders arrive within the estimated delivery timeframe.
Occasionally, delays may occur due to high demand, customs inspections, weather conditions or transportation disruptions. If your estimated delivery time has passed and you still haven't received your order, please contact our customer support team.
Email: contact@avenro.co
Our team will investigate the shipment and assist you as quickly as possible.
Why is part of my order missing?
To provide you with the best products at competitive prices, items from the same order may be shipped separately from different warehouses.
If one or more items are missing, they usually arrive within 2–5 business days after the first package.
If all expected delivery times have passed and an item is still missing, please contact us at:
How can I return my order?
If you are not completely satisfied with your purchase, you may return eligible products within 30 days of receiving your order, provided that:
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The product is unused;
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The product is in its original condition;
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All original packaging is included where reasonably possible;
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The return complies with our Refund Policy.
To start a return, please contact us before sending your package.
Email: contact@avenro.co
Our customer support team will provide you with the appropriate return instructions.
Who pays for return shipping?
Unless otherwise required by applicable consumer protection laws, customers are responsible for the direct cost of returning products.
If you received a damaged, defective or incorrect product, please contact us immediately. Where your claim is approved, Avenro will provide an appropriate solution, which may include a replacement, refund or reimbursement of reasonable return shipping costs.
Do you charge shipping fees?
No. Shipping is free on every order, with no shipping charges at checkout and no customs or handling fees payable on delivery.
Return shipping is the only cost that falls to you — see our Return Policy for details.
Can I change or cancel my order?
We begin processing orders shortly after they are placed to ensure fast dispatch.
If you need to change or cancel your order, please contact us immediately at:
While we will do our best to assist you, we cannot guarantee that changes or cancellations will be possible once processing has started.
My product arrived damaged. What should I do?
If your product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please include:
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Your order number;
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A description of the issue;
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Clear photos of the product;
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Photos of the packaging and shipping label.
Email: contact@avenro.co
After reviewing your claim, we will determine the most appropriate solution, such as a replacement, refund or reshipment.
Which payment methods do you accept?
Depending on your country and availability, Avenro accepts secure payments through:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
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Klarna (where available)
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Other payment methods offered through Shopify Payments
All payments are securely processed by trusted payment providers.
How can I contact Avenro?
If you have any questions regarding your order or need assistance, our customer support team is happy to help.
Email: contact@avenro.co
We aim to respond to all inquiries as quickly as possible, typically within 1–2 business days.
